Website Maintenance & Support Plans

Website Maintenance Plan

website maintenance plansA Geoffrey Website Maintenance Plan will keeps software on your website up-to-date, secure and visible to Search Engines. It’s Tech Support for your website. Pay yearly or monthly*.

Without website maintenance, a website will; get hacked, bloat, be penalised by Google (secretly), get blacklisted, be used for phishing, accumulate errors, suffer from (accidental?) black-hat SEO and simply – slow down. Websites eventually break if not supported (click here if your site is broken).

Don’t confuse hosting with maintenance. “Hosting” services are mostly set and forget. They leave website maintenance & health up to you (or us).

Your Website Type #Pages Bandwidth Yearly Monthly*
No CMS/Db < 20 up to 1Gb $349 $39
WP/Drupal/Joomla < 20 up to 2Gb $449 $44
Small Business / Basic Corporate < 30 up to 5Gb $549 $49
Ecommerce/Large Websites 50pp+ up to 10Gb $649 $59
Community/Multiple Users n/a up to 20Gb $749 $64
Custom-Built Db Sites n/a up to 10Gb $549+ (POA) $64+

* One year minimum.

What You Get on Our Maintenance Plan**

(40+ update, security & website maintenance services you’ll never get with regular hosting)

Complex sites need more than hosting. Yes, maintenance does mean keeping 3rd party plugins and software up to date – but that’s a small part of what we do. A website maintenance plan will also cover you for the following on-site issues;

During set-up

  1. Fix any issue that arose from not being managed in the past
  2. Obscure login pages to prevent hacker attacks (usually done immediately)
  3. Test for malware and clean site if bugs are found (the #1 reason why sites “break”)
  4. Check site health and remove it from blacklists (e.g. Google, Norton etc.)
  5. Check your site for Black Hat SEO (anything that ignores Google’s SEO guidelines)
  6. Nofollow to links that don’t help your ranking (SEO makeovers only).
  7. Add code which tells Google to re-index your page after an update (great for SEO).
  8. Monitor Google Search Console for inconsistencies, health & SEO issues (upon request)
  9. Monitor Google Analytics to check/identify patterns in your traffic (upon request)
  10. Remove dead links (Googlebot may stop indexing a site if it discovers a dead link)
  11. Check forms are working (this is huge)
  12. Add form security (partially to prevent bots injecting malware into your Db)
  13. On-site back-up of form data. Never lose a lead because of dicky email
  14. Custom PHP functions/libraries updated (upon request)
  15. Communicate with your hosting people (if not hosted with us).
  16. Delete or update old plugins and themes (leaving one in reserve)
  17. Delete old posts and page drafts (checking with you first)
  18. Remove unused media (upon request)
  19. Remove unused categories & tags (SEO makeovers only)
  20. Hide/replace unused shortcodes (if you use those)
  21. Clean up database (speeds up site a little)
  22. Remove comment spam (secret two-pronged approach)
  23. Walk you through any aspect of your site over the phone. Including fix stuff we didn’t do.

 

Monthly Check-ins (sometimes weekly)

  1. Update 3rd party software updates (plugins, extensions, software).
  2. Minimize the size of your HTML, Javascript and CSS files (SEO makeovers only).
  3. Respond and fix issues discovered by Google Search Console (good SEO)
  4. Black Hat SEO checking (due to client misadventure/bad “SEO tweaking”)
  5. Redirect old pages to new ones (preserve link juice, site authority).
  6. Prevention of Denial of Service attacks (DoS attacks) when possible.
  7. Prevent hacking and comment spam.
  8. Enbolden site access and deal with lock-outs (e.g. creating new logins)
  9. Monthly site clean & anti-virus protection
  10. Database normalisation after updating
  11. Monitor User Activity (upon request)
  12. Answer all email queries (within 48hrs)
  13. Answer phone calls (8am – 6pm EST)
  14. Check and redirect broken links (SEO makeovers only)
  15. Fix menu issues when adding new pages
  16. Resolve site crashes
  17. Automatic website backups (upon request)
  18. Manual website backups
  19. Remove, block or watch suspicious or mis-behaving files.
  20. Block countries (if you need this for DOS/hack attacks).
  21. Communicate with your server people (on-going)
  22. Walk you through any aspect of your site over the phone.

Jobs under 12 minutes are FREE on a Geoffrey Website Maintenance Plan.

If you need your site updated, please check our website content updating page.

If you are not hosted, we will host your site for free on a blisteringly fast, WordPress-configured LiteSpeed server (SSD card, 20X normal speed) – perfect for SEO. Any site with more than 20 pages and a CMS (WordPress, Joomla or Drupal) needs managed hosting. It’s a form of insurance.

Google rolls out new SEO rules frequently (in the past it has done so daily) – so you need to be fixing those on the go. Requirements for SSL, mobile-friendly websites or de-indexing due to keyword-stuffing are highlights of the last 5 years. Get up to speed and know what you can (white hat SEO) and can’t do (black hat SEO) on your website. Just “leaving it” will guarantee problems down the track. Hire a professional webmaster to maintain your website and sleep peacefully from only $349pa.

No cowboys. No lock-in contracts. No automation.

Website Hosting Vs. Website Maintenance

What is Hosting?

Website hosting means putting your website on a server which is connected to the internet backbone. Period.

Wholesale hosting is very cheap. You can host hundreds of sites on a good server for less than A$600pa. However, the cheaper the hosting, the cheaper the quality (of the server and service they provide). I could strap a laptop to the internet backbone and charge for hosting. Instead I choose to maintain client websites properly. That way they are always ready for resale or upgrading in the future. Our managed sites are rarely more than 4 weeks old.

I use specialist WordPress Hosting (today’s favourites; www.siteground.com.au – great support, www.queenslandhosting.com – super fast Aussie server and www.a2hosting.com – reliable and serious hosting with 24/7 chat support.

Hosting providers can help you with SSL, bandwidth and space issues on your website – but few hosting providers will keep your website up to date. In fact, some hosts simply send you a message when something goes wrong – asking you to fix it becase your site is compromising their security.

Website Management & Maintenance Plans

Geoffrey specialises in keeping your website serviced and up to date.

Websites on our maintenance plan are, on average, only ever about 1 month old. If you bought your site in 2012, we will update and maintain the software behind your site for just $549pa. Websites are very much like The Ship of Theseus. Did Theseus arrive home in the same ship after all a whole year of war and maritime upgrades?

Depending on your server (or the theme your developer used to build your site) there are limits. Imagine Theseus’ ship with just a few of its original bolts and planks. :)

What is Website Maintenance !?

Website maintenance doesn’t mean adding fresh content to your site (although anything which takes us under 12 minutes is free). Fresh content is a service we provide as SEO & Content Marketing.

Maintenance is all about the software running behind your site. Most often that’s WordPress. Even a very basic Apache server runs PHP. Most HTML websites run some flavour of JavaScript. They all use HTML for content and CSS to control the general look and feel of the site.

In short, we keep all that software running smoothly. In the case of WordPress that means you can upgrade your site easily.

Can you guys update my site?

Yes. If by updating a site you mean changing images, text, media and other content on the site.

Updating your written content is essential for good SEO. Check out our website updates plans for updating content such as photos, text, graphics and forms. Our Content Marketing Plans. Content Marketing is the latest buzzword in SEO, but really it’s the ultimate best way to keep your site fresh and relevant (and get it indexed properly by Google for best chance SEO).

Do you guys do hosting?

Hosting on a fast (Litespeed) Apache server is included with all our maintenance plans – but we don’t offer hosting alone (we used to until one guy changed both his master username and password to his first name – resulting in 3 weeks of site rebuilds after a massive bot hack). So no. We’e not brave enough to let you play on the server.

We are also happy to work with your existing hosting provider.

Free Website Tweaks

Yes. True. Anything < 12 minutes is Free

Content tweaks that take less than 12 minutes (e.g. changing text or minor image updates) are included in our website maintenance fee. This could be;

  • Changing five names and email addresses
  • Adding a pre-written blog post with an image
  • Embedding a YouTube video on a page
  • Uploading a PDF file
  • Adding a pre-styled button
  • Changing the colour of a graphic / text.

Send the files attached to an email and we’ll put them up there. Other services are charged at $99/hr. But we bulk-sell web development hours.

No Website Maintenance Plan?

This is what Amanda experienced in late 2015 . . .

Amanda says . . .

Geoffrey Multimedia saved me. My website had been hacked, I had lost my Cpanel passwords and was ready to cry. I anticipated it costing heaps and becoming a drama. But no! Edwin efficiently and elegantly answered my call for help, got me back up and running within hours (the same day!) and gave me a great website maintenance plan price to keep it running, healthy and up to date forever (or as long as I wanted it).

I am still stunned at the great service, price and thrilled that I can support an AUSTRALIAN business rather then sending my money overseas to save a few bucks. Thanks a bunch, Edwin!

Amanda, www.goandseeamanda.com.au

Full Webmaster Service

Seriously. If you have a website, you need a professional Webmaster on your side. A managed website means you don’t worry. Website maintenance means your site stays 100% healthy and from only $449pa. Even cheaper for a hand-coded website.

For one yearly price, we include minor website content updates (such as updating staff info, adding new images, simple text changes and deleting old info). For a full content marketing and SEO service, see this page (or this one for SEO alone).

Website Maintenance Enquiry Form

For people who want their website to function perfectly and be right up to date all year around.

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